Frequently Asked Questions

Welcome to Heritage Marketplace! Below you’ll find answers to some of the most common questions from our customers. If you don’t see what you’re looking for, our bilingual customer service team is always happy to help — simply contact us or call us during business hours.

1. Ordering and Account Management

Do I need an account to place an order?
No — you can check out as a guest. However, creating an account allows you to save shipping details, view order history, track shipments, and access exclusive offers.

Can I place bulk or commercial orders?
Yes! We specialize in supporting both individual and business customers. For large-volume, institutional, or reseller orders, please contact our sales team at sales@heritagemarketplace.ca for a custom quote.

Can I make changes to my order after it’s been placed?
If your order hasn’t shipped yet, we’ll do our best to accommodate any changes. Contact us as soon as possible with your order number.

2. Shipping and Delivery

Where do you ship?
We ship across Canada. International shipping may be available on select products — contact our team for details.

How long will my order take to arrive?
Most in-stock items ship within 1–3 business days. Delivery times vary depending on your location and chosen shipping method. Tracking information will be provided once your order ships.

Do you offer expedited or same-day delivery?
Expedited options may be available at checkout. For additional shipping inquiries— please reach out to CustomerCare@HeritageCorp.ca for details.

3. Returns and Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. Most new, unopened items can be returned within 30 days of delivery for a full refund. Certain restrictions apply for special orders and custom items.

How do I start a return?
Simply contact our customer service team with your order number and reason for return. We’ll provide you with a return authorization and detailed instructions.

We may request photo’s of damages and/or defects in order to process a return or refund.

Are there restocking fees?
For commercial or bulk orders, restocking fees may apply depending on the product and condition of the return. Residential customers are rarely charged restocking fees.

4. Payments and Pricing

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), and select business purchase orders upon approval.

Do you charge sales tax?
Applicable sales taxes are calculated automatically at checkout based on your shipping address.

Can I request a formal quote or invoice?
Yes — our sales team can prepare itemized quotes and invoices for business accounts or procurement departments.

5. Products and Availability

Are all items listed on your website in stock?
We strive to maintain accurate stock levels, but availability may vary. If an item is temporarily out of stock, you’ll be notified before checkout.

Do you offer product warranties?
Many of our products come with manufacturer warranties. Warranty details are listed on each product page where applicable.

Can you source specific or custom products?
Yes — our procurement team can help locate or custom-order specific products based on your needs and volume. Contact us for details.

6. Customer Support

How can I contact customer service?
You can reach us by email at CustomerCare@HeritageCorp.ca or by phone during business hours. We’re bilingual (English/French) and ready to help.

What are your customer service hours?
Our team is available Monday to Friday, 9:00 a.m. – 5:00 p.m. (EST).

Do you offer support for institutional or corporate clients?
Absolutely. Our dedicated account managers work closely with business and government clients to ensure smooth procurement, volume pricing, and ongoing support.

7. Sustainability and Responsibility

What steps are you taking toward sustainability?
We prioritize recyclable packaging, efficient logistics, and partnerships with manufacturers committed to responsible production.

8. Privacy and Security

Is my information secure?
Yes. We use industry-standard encryption and secure payment processing to ensure your personal information remains protected.

Do you share my data with third parties?
Never. Your data is only used to process your orders and improve your experience on our site.

Still Have Questions?

We’re here to help. Contact our team anytime at CustomerCare@Heritagecorp.ca